Shipping policy


You can pay for your order by Visa, Visa Debit, MasterCard, Amex and PayPal. 

Other payment options available at checkout (depending on your location) include: ApplyPay, AmazonPay, Giropay, iDeal, Bancontact, EPS, P25 and Multibanco.



FREE for all orders over 30€

Standard (2-5 working days): €3.90

Express (1-3 working days): at checkout 

International: at checkout 

Shipping charges do not apply to the minimum order requirement. Free delivery not available in extended delivery zones and delivery costs will be charged at checkout.

Approximate Delivery Time

Orders received before 1PM CET processed same day.

Europe: 2 to 6 business days 

International: 7 to 12 business days 

Delivery estimates are on the basis that order is made before 13:00 Monday-Friday and for products that are in stock. Products with longer delivery times are advised on the product page. We require payment before shipping the order.

Delivery Methods & Tracking

We will send you a tracking number by email after your order ships so you can track it on the carrier’s website (depending on courier service). Please allow one to two working days for your tracking number to be activated after your order has shipped from our warehouse. The tracking number may not be active until the carrier updates the tracking status.

Undeliverable Packages

Sometimes orders are returned to us undeliverable because they are refused, unclaimed or the delivery address is incorrect. If this happens, you are able to get the package resent. If you no longer require the order, the value of the items will be refunded, less any costs incurred for the carrier to return the package to us. Shipping charges will not be refunded. We will ask you to pay a 5€ administration fee to resend your returned order due to incorrect address.

Not At Home to Receive Your Delivery

If the parcel is delivered and you are not there to receive it, a card may be left asking you to collect the parcel from your local postal office. You have the option to enter a shipping address for your order to be delivered at your work address.

No Dispatch Days

Conceive Plus does not dispatch on public holidays, and your order may take an extra 1-2 days for delivery after a United Kingdom public holiday.

International Orders

We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transportation strikes or delays, nor any extra fees, customs or charges once the package has left Europe. If you are unhappy with the delivery of your order, please contact the shipping company first.

Customs Charges

Unfortunately, we cannot control customs clearance and additional charges applied to international orders on entry to the country outside of Europe and these charges must be paid for by the customer.

Privacy and Discreet Packaging

We respect your privacy and we ship discreetly. Orders are packaged in standard brown cartons or standard shipping company packaging with no indication of the contents. We aim to provide you with the best products and the highest level of service.

Problem with your order?

Your satisfaction is our priority so if you have received your order in a damaged or faulty condition, complete this form to contact us so we can make it right for you.

Missing Orders

Non delivery of orders must be reported to within 14 days of receiving notification of dispatch. We are unable to accept non delivery claims outside of the 14 day limit.

Missing items or Wrong Items

In the very unlikely event that items are missing from your order, or you received a wrong item, you must notify us within three days (3).

Terms of Sale

We process your order in accordance with our terms and conditions and require your agreement to this when confirming your order.